It took us some time to realize our customers no longer think of the internet in terms of megabits but rather in terms of apps like Netflix, X-Box Live, Craigslist and Skype.   We also know that each type of service has different requirements.  For example, YouTube requires bandwidth but not low latency.  Gaming does require low latency but not bandwidth.  We have invested in industry leading network management equipment in order to prioritize the right kind of traffic at the right time on our network.  This has yielded the best results during peak times for our customers.  Read more about our Fair-Share Network Policy.  Our services and rates now reflect which plan best suits each type of use.

What is Prioritization?

We’ve introduced new, powerful hardware to improve our network performance for customers.  We are the smallest internet service provider in the country with this capability!  On a network without prioritization, apps like Windows Update, Netflix, web browsing, game updates, Skype, and gaming all fight each other for resources on a first come first serve basis.  Prioritization solves this problem by giving priority to the app that needs it most for that window in time.

What is Handcrafted Support?

What happens when you put a lot of nerds in the same building?  A massive amount of nerding, which makes for constantly growing technology awareness and problem solving.  Our customers like having access to good information but don’t always know what questions to ask. The best way for us to help is to know each customer’s priorities. This is why we keep detailed notes to give us the information we need to improve the situation.  In short, we familiarize ourselves with what is important to you and offer a host of helpful add-on services to make sure you have the exact solution you need.