Are you having issues with your Email, DSL, or Dial Up connection? We have listed some common problems and how to fix them below. This does not cover every situation, but offers advice for some of the most common issues.
- Make sure the device you’re trying to access the internet on is connected to the modem properly; either by a wired cat5 cable or wirelessly via WiFi. Once you have confirmed this, try rebooting the modem itself. Power it off, wait 30 seconds and then power it back up again. If you do not have internet after the modem has fully reboot then reboot the device your trying to access the internet on itself.
- If at this point you have followed the above steps properly and do not have an active internet connection you will need to call Centurylink (1-800-244-1111) to inquire if they have any outages in your area and if they are able to see you have an active DSL connection. If you have called Centurylink and they see no issues on their end, you will want to call Webformix (541-474-6082) next. There is not a lot we can check or have control of, but there on rare occasions there may be an issue we can see and help with. At this point we may recommend the next step.
- Bringing your modem to the Webformix Office to have the modem tested on the Webformix DSL line. A flat out bad modem can sometimes be identified here in the office, but normally what is found is that the modem works on the DSL lines at Webformix which then confirms that either there truly is something going on with the Centurylink DSL line in your area or that your modem could possibly be showing signs of intermittent failure.